Account Issue FAQ

Dear orzgk Fans

We are thrilled to announce that the orzgk website version 2.0 has launched with great excitement! All the familiar features you've loved are back, and to enhance your shopping experience, we've introduced a host of unique new features—dive in and explore now! If you encounter any teething issues with our new platform, we apologize for any inconvenience caused. Please do not hesitate to reach out to us; we promise to assist you promptly and resolve any issues at the earliest opportunity.

Q: Why can't I log into my account? / Why is my password incorrect?

A: The Version 2.0 site has a different database structure from the Version 1.0 site, resulting in some users' passwords being automatically encrypted during the new system setup. Rest assured, all your account information is intact. If you find an incorrect password, please reset your password. If you do not receive the reset password email, do not hesitate to contact us via Whatsapp!
Reset Password

Q: How do I view my previous orders?

A: You can check "My Orders" in the "My Account" section located at the top right corner of the page, or directly click here.
My Order

Q: It looks like some of my previous orders are missing?

A: You may have encountered a data display bug. Please send us your order number through Whatsapp or Email, and we will immediately verify and promptly display it on your account page. We have backups of all data so don't worry.

Whatsapp (green button)

Email

Q: Why do my previous orders got no product names/images?

A: You may have encountered a data display bug. Please send us your order number through Whatsapp or Email, and we will immediately verify and promptly display it on your account page. We have backups of all data so don't worry.

Whatsapp (green button)

Email