Special instructions for resin statues
Statues made of resin and polystone are fragile works of art. Each statue will be custom-packaged by the studio before shipment and reinforced by the OrzGK team after arriving at our warehouse to ensure safety as much as possible. However, uncontrollable factors during transportation may still cause minor damage, such as small breaks, fine cracks or surface scratches.
Therefore, we recommend that you consider carefully before placing an order. If you cannot tolerate any potential minor flaws or minor shipping damage, please place an order with caution. Of course, if you find that there is a problem with the statue after receiving it, please contact our customer service team as soon as possible and provide photos and descriptions. We will contact the studio and do everything possible to obtain replacement parts (of course this depends on the studio).

In addition, we also provide a series of other after-sales support services:

A.Support for local restoration services
As a world-renowned resin statue agent, OrzGK has reached cooperative relations with many craftsmen and senior collectors from all over the world. They are proficient in the restoration and maintenance of resin statues; OrzGK has signed a cooperation agreement with them to provide free or paid local restoration services to all OrzGK customers:
The regions covered by the restorers who have reached cooperation are:

The United States (multiple cooperative restorers) 、France、Spain、Italy、Thailand、Japan、Philippines、Vietnam and Other regions.

B. Guidance of remote restoration tutorials
OrzGK has established its own restoration team in China. When necessary, the original production factory personnel can also be invited to provide restoration guidance. The following is a tutorial for basic transportation damage repair:

This is the restoration guidance video tutorial we at OrzGK provide for all collectors. If you need further help, please contact your sales assistant for assistance!